Refund Policy for Lighthouse Scout

Overview:

Our commitment is to customer satisfaction. If you find that Lighthouse Scout does not meet your needs, we offer a straightforward refund process.

Eligibility for a Refund:

• Refund requests must be submitted within 14 days following service activation.
• Eligibility requires providing the account details linked to your purchase.
• This policy applies to all subscription tiers: "Free," "Team," "Business," and "Agency."

Initiating a Refund:

To initiate a refund, please contact our support team at hello@systemsx.co.uk. Include your account details and a brief explanation for the refund to help us improve our service.

Assessment of Refund Requests:

All refund requests are subject to review. We aim to process requests promptly while ensuring fairness and adherence to our policy terms.

Processing Refunds:

Approved refunds are processed to the original payment method. Please allow up to 10 business days for the transaction to complete. Note: Refund times may vary depending on your bank or credit card provider.

Non-Refundable Circumstances:

• Charges for the period of service already used are non-refundable.
• Fees for special services or customizations requested by the customer are non-refundable.

Additional Support:

If you have questions or need assistance with your subscription, our team is here to help. Contact us at hello@systemsx.co.uk.

Changes to the Refund Policy:

We reserve the right to modify this policy. Subscribers will be notified of any significant changes.